INTRO
The following general conditions of sale apply to all goods and/or services supplied, in any form or capacity, by 2Win SRL Società Benefit (hereinafter referred to as 2WIN and/or the Seller). Written/oral agreements between agents, distributors, and/or external collaborators are not binding on 2WIN, unless such agreements have been officially confirmed with documents duly approved and specifically signed by 2WIN. The following general conditions of sale are to be considered known and accepted by all contracting parties. This agreement does not create any exclusivity obligation for either party.
1) ORDERS
Orders placed by the Customer are not considered accepted until confirmed in writing by the Seller. Orders and/or changes to orders placed verbally or by telephone must be confirmed in writing by the Customer. Otherwise, the Seller assumes no responsibility for any errors or possible misunderstandings. Signed orders sent by the BUYER to 2WIN are considered accepted wherever the signature is placed on the document. If the order requires a deposit, the bank transfer received by the company is considered full acceptance of the order confirmation. The signed document is still required for archiving purposes and for any document and customs checks.
2) ITEMS PROVIDED
The graphic characteristics of each item (such as logo, various dimensions, color references, and various positioning) must be sent by the customer/agent/collaborator via email or, if designed/suggested by our department, agreed upon with the customer. Each product will have certain characteristics exclusively based on what is stated in the order confirmation, so please carefully review all items therein. Details not expressly indicated do not invalidate the order. Therefore, the items supplied include only what is stated in the order confirmation.
3) TOLERANCES
A quality and size tolerance of +/- 4% is accepted, within which no compensation will be granted. Furthermore, since these are customized items, quantities may fluctuate by +/- 20%, and invoices will be based on the actual quantity produced.
4) PRINTING SYSTEMS
The printing plates are stored for a period of 8 months, after which they will be disposed of without notice and no future claims can be made. The printing plates used for the supply will remain the property of the Seller, even after the sales relationship ends.
5) USE OF PRODUCT IMAGE
The publication of product images on the website www.eco-shopper.it for advertising purposes is authorized, unless otherwise specifically agreed between the parties. The use of the images, in its entirety, is considered free of charge and no future claims can be made. Labeling the product with the Ecoshopper logo and contact details is also authorized.
6) DELIVERY TERMS
The delivery times specified on the order confirmation are indicative, and any delays will not affect the validity of the order; under no circumstances will 2WIN be liable for damages or losses due to delivery delays. Therefore, the goods travel at the customer’s risk, even if carriage paid is agreed. In the event of the buyer’s insolvency, 2WIN reserves the right to postpone delivery until payment is made or partially credited.
7) SHIPMENTS
2WIN will not be liable in any way for late shipments caused by force majeure (e.g., strikes, disasters, wars, etc.).
Furthermore, unless otherwise expressly agreed, all transportation costs and risks, including those that may occur while the goods are awaiting delivery by the courier, are the sole responsibility of the CUSTOMER.
Free delivery refers to the pallet being placed on the ground outside the store/company and does not include porterage, unpacking, or restricted traffic zone costs, which, if required, will be quantified and invoiced.
8) COMPLAINS AND RETURNS
Upon receipt of the products, the CUSTOMER must immediately inspect their condition and ensure they conform to the order.
All claims regarding the conformity of the goods with the order must be made in writing upon receipt of the goods, communicated to 2WIN within eight (8) days, and must be accompanied by a sample of the defective goods.
Since these are goods that travel in cartons, sometimes for extended periods of time, defects such as minor creases and folds are acceptable. A complaint does not entitle the CUSTOMER to change the payment terms.
Any returns of defective goods must be previously agreed upon and authorized by 2WIN.
9) PAYMENT CONDITIONS
Payment for orders must be made within the timeframe and according to the terms agreed upon and specified at the time of ordering. Alternatively, if not specified at the time of ordering, payment will be considered “advance payment,” unless otherwise agreed between the parties, which must be reflected in the terms and conditions stated on the invoice. If advance payment terms are applied, 2WIN reserves the right not to proceed with any production or delivery of the goods until full payment has been received.
In the event of late or unpaid payments, or any change in the buyer’s financial situation, 2WIN reserves the right to consider itself free from any obligation and to cancel any pending deliveries or outstanding orders, in addition to charging the CUSTOMER for any costs incurred for debt collection.
2WIN undertakes to maintain payment terms consistent with the available insurance coverage and to promptly inform the CUSTOMER of any significant changes. Should insurance coverage be modified, reduced, or cancelled, the Parties agree to cooperate in good faith to identify alternative solutions, such as adjusting payment terms or adopting suitable guarantees, to ensure the continuity of the business relationship.
In the event of non-payment, after 7 days, the debt collection process will be transferred without notice to the legal department, with interest and related costs, or to the credit insurance company.
10) FEEDBACK
2WIN places great importance on customer satisfaction and the continuous improvement of its products and services. For this reason, Customers are invited to share any suggestions, comments, complaints, or compliments at any time. Communications may be sent using the contact information provided at the time of purchase.
2WIN is committed to considering all feedback received and, where necessary, taking appropriate corrective action, in accordance with the principles of transparency, quality, and responsibility.
The submission of customer feedback does not entail any obligation for the Company, but it is taken into account by the Company and used to monitor customer satisfaction and continuously improve the quality of its products.
11) CONFIDENTIALITY
The CUSTOMER declares, under his/her own responsibility, to be the owner or licensee of the brand(s) for which he/she requests the production of items and authorizes 2WIN to use the brand and anything related to them to create the requested products as indicated in the order confirmations.
12) PERSONAL DATA
Pursuant to Legislative Decree 196/2003, by signing this agreement, the client consents to the inclusion of his/her personal data in 2WIN’s electronic and paper archives and to their processing. He/she also declares to be fully informed and aware of the contents of Law 196/2003, and in particular of the data derived from the aforementioned law in relation to the processing of personal data.
13) PLACE OF JURISDICTION
Any dispute arising from the execution and/or interpretation of the sales contract will be governed by Italian law, as the commercial relationship is deemed to have been finalized in Italy. Any disputes will be referred to the competent judicial authority, the Foro Di Bologna.
